Tag Archives: customer experience

CrisisManagement
General Public Relations Social Media

The Dandelion Dilemma: A Public Relations Crisis

WORD OF MOUTH CRISIS   Three days ago, a blog about eating vegan in Charlotte, NC (VegCharlotteNC.com) published a story that has gone viral. The story tells of of an unpleasant experience at a Christmas party at the Dandelion Market restaurant whereby the author claims that she and her fiancé were aggressively thrown out by restaurant [...]

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Many human beings share two commonalities regardless of race, culture or beliefs. As a worldwide collective whole, humans wish to be treated well and use a clean bathroom. Why aren't businesses able to meet these basic needs?
General Service Marketing

Is Subjectivity Killing Your Customer Service?

Over the holidays, my girlfriend and I drove from Charlotte to Raleigh to visit her family. What we encountered on our road trip was something that every traveler has to contend with – dirty bathrooms. With full bladders, we chose an interstate exit which offered a choice of four different fuel stations. We picked the one [...]

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The Family Trust team at my local branch.
General Marketing Service Marketing

Tired of Terrible Service…I Hired a New Bank

I haven’t looked back. Not once. I haven’t cried… not a tear.  I’ve learned there are others out there that want to treat me well and actually value me as a customer. No fees, low interest rates and the best news… great customer service.  No longer do I feel privileged to keep my money with [...]

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Bill Bartmann - CFS2
General Marketing Service Marketing

Social Conscience and Business: CFS2

For me, the perfect Sunday morning is making coffee, waking slowly and watching the various stories presented on Charles Osgood’s, CBS Sunday Morning. I know, I sound like a total geezer, but the stories are so different and examine various topics in the news today or something that happened 70 years ago…I digress. I like [...]

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Screen Shot 2013-10-18 at 7.01.27 AM
Customer Service Workshops Marketing Service Marketing

Amaze The Customer

I am going to tell you a secret fundamental to business success. Actually, it’s not a secret because we all already know about this principle. Truth is, we have been carrying it with us since childhood but because we’re all so busy, we’ve forgotten how critically important it is. Remember The Golden Rule? You know, [...]

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Coffee and News. My early morning routine.
Marketing Service Marketing

6 Tips for Handling an Angry Customer

I wake up to the world a little slower than most. Before engaging, I enjoy making a cup of coffee and perusing the world news before tending to my to do list. This morning brought about a YouTube video that had me shaking my head in wonderment. For decades, it has been drilled that the [...]

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Doug Iscovitz - one awesome flight attendant!
Customer Service Workshops General Marketing Service Marketing

The 4 P’s of Customer Service

Dutifully the announcement comes over the PA, “This is a completely full flight, ladies and gentleman.”  I can hear the stress in the tone of voice immediately. I can tell that this crew doesn’t love what they do. I’ve heard it many times before. I am writing this blog in realtime. We’ve not yet pulled [...]

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