Monthly Archives: January 2014

Many human beings share two commonalities regardless of race, culture or beliefs. As a worldwide collective whole, humans wish to be treated well and use a clean bathroom. Why aren't businesses able to meet these basic needs?
General Service Marketing

Is Subjectivity Killing Your Customer Service?

Over the holidays, my girlfriend and I drove from Charlotte to Raleigh to visit her family. What we encountered on our road trip was something┬áthat every traveler has to contend with – dirty bathrooms. With full bladders, we chose an interstate exit which offered a choice of four different fuel stations. We picked the one [...]

Tags: , , , , , ,