The 4 P’s of Customer Service
» by James on August 11, 2013
Dutifully the announcement comes over the PA, “This is a completely full flight, ladies and gentleman.” I can hear the stress in the tone of voice immediately. I can tell that this crew doesn’t love what they do. I’ve heard it many times before. I am writing this blog in realtime. We’ve not yet pulled [...]
Tags: custexp, customer experience, customer service, customerexperience, npr, US Airways, USAirways