Something to Think About



If you’re a restauranteur and you get tipped off that a food critic will be paying your restaurant a visit, what do you do? Firstly, you break into a cold sweat and panic. Then, when you’ve come to your senses, you go through every step to ensure that everything goes perfectly…..presentation, service, excellent tasting food, ambiance….everything must be just right! This critic’s reviews will be read by hundred’s or even thousands of people, you only have one chance to make the right impression!

That’s how things used to be. Today, everyone is a critic! Smartphones give immediate access to Yelp, TripAdvisor, Facebook, Instagram, Twitter and more. Everyone has the power of the written word at their fingertips to influence thousands of how they feel about your business either positively or negatively…in REAL TIME!

In today’s business world – your attention to detail and consistently delivering great service is more important than it ever used to be.

Can you afford to not amaze the customer?

If you’re a business operator and wish to:

1. Stand out from your competition2. Have your new customers become loyal, repeat customers
3. Have your customers become marketers for your business…

Then it’s time to AMAZE THE CUSTOMER!!

Guess what this incredible marketing plan will cost you?

NOTHING. Crazy concept, I know! It turns out if you treat people better than they
expect to be treated, then they will want to spread the word about you!



About James

James La Barrie is passionate about marketing and changing a company's service culture. Originally from the Caribbean island of Antigua, James melds his approach of marketing and delivering elite service together as one. James has injected his 'service marketing' approach throughout his career to transform companies from good to great.


Marketing Service Marketing Social Media



  • Cheyserr

    People always say, when you’ve done something good no one remembers. But if you’ve done something bad, it will always be remembered. Working as a customer service rep, people are usually calling because they are upset which makes them a little pessimistic. That’s why we need to let the customer know that we are doing our best to help and as much as possible, give a little more than they expect.